Refund Policy
Here at ES-FUN, our customers are important to us and we want you to be happy with your purchase. It’s important that you inspect your goods as soon as possible after they have been delivered.
1) I still have not received my order
Our customers receive their packages 99% of the time. Packages may get lost on some rare occasions. If you do not receive your parcel, please contact us at niki@ywdetan.com and we will refund 100% of the purchased price.
2) I received a damaged item
If you received a damaged item, please contact us at niki@ywdetan.com so that we can assist you. The time frame for returning faulty goods is 30 days after receiving it. Return shipping will be covered by us. If you contact us after the said 30 days time frame, we will not be responsible to refund/replace the goods for you.
3) The item is not damaged but I just don't like it
If you are not happy with an item and the item is not faulty, you can return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund (minus restocking fee of $8.99) within 7 days of receiving the returned goods.
Refunds are issued via the payment method that was used to purchase the goods. Prior to returning the item, please contact us at niki@ywdetan.com and we will guide you through our returns process.
